Frequently Asked Questions
Everything you need to know about your SurtiSilk experience
What types of silk fabrics do you offer?
We specialize in premium ethnic wear, including Banarasi Silk, Kanjeevaram, and authentic Hand-painted Kalamkari sarees, all sourced directly from traditional weaving clusters.
How long does shipping take for domestic and international orders?
Domestic orders within India typically arrive in 3-5 business days. International shipping usually takes 7-12 business days depending on the destination and customs clearance.
Do you provide custom stitching services for blouses?
Yes, we offer professional tailoring services. You can select the 'Custom Stitching' option on the product page and provide your measurements according to our size guide.
What is your return and exchange policy?
We accept returns within 7 days of delivery for unused items with original tags. Please note that custom-stitched products and sale items are not eligible for return.
Are the colors shown on the website accurate?
We strive to display products as accurately as possible; however, slight variations may occur due to digital photography lighting and individual screen settings.
How should I care for my SurtiSilk saree?
To preserve the longevity of the silk and zari work, we strictly recommend dry cleaning only. Store your sarees in a cool, dry place wrapped in a muslin cloth.